Account Suspended

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    KY 
    Asked on January 16, 2019 at 11:55 PM

    Hi, my account was suspended even i changed to new password, can you help to reactivate?


    Thank you.


    KY ANG

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    ashwin_d
    Answered on January 17, 2019 at 04:41 AM

    I did check your account and found that it is suspended as your form "BUSINESS PREVIEW" is suspected to use used for phishing activity. 

    I am escalating this thread to our form review team to review your form again. Someone form our form review team will get back to you on this soon. 

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    ktyaguirre
    Answered on January 17, 2019 at 07:01 AM

    Upon review of your account it was found that one of your forms was performing the collection of passport information on text fields. This type of collection is considered sensitive and it is only allowed if you use in the form the mandatory widgets:


    Here are some widgets you can add to the form (signature fields):


    http://widgets.jotform.com/search/signature


    You can also add this Terms of use widget (for the agreement), if needed,


    https://widgets.jotform.com/widget/terms_amp%3B_condition


    Please take this into account. Your account is active and your forms available.


    Thank you