How to remove Jotform branding?

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    mperuski
    Asked on January 17, 2019 at 10:32 AM

    1)   I upgraded to silver, but the jotform branding is still showing on the form.

    Can you assist with removing it please?

     

    2)   On the e-sign widget, I did NOT select the signature flow, but the form continues to say that a copy will be sent once it is countersigned.   We do NOT want a countersign... how do I correct?

     

    Screenshot
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    jherwin
    Answered on January 17, 2019 at 11:29 AM

    I upgraded to silver, but the jotform branding is still showing on the form.

    Please follow these steps in order to remove Jotform branding:
    1.) Go to your account settings:  https://www.jotform.com/myaccount/settings.
    2.) Uncheck the "Jotform Branding" checkbox as shown in this screenshot:
    1547742568jotformbrand.png

    Considering that your other concern is about another topic, I have moved it to a new thread to avoid confusion.

    https://www.jotform.com/answers/1703770.

    Please refer to that thread for any related questions and/or follow-ups.

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    mperuski
    Answered on January 17, 2019 at 01:43 PM
    I had already done that.
    ...
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    jherwin
    Answered on January 17, 2019 at 02:02 PM

    I cleared your form caches in an attempt to fix the issue. Please check and confirm if the issue is fixed.

    Guide: How to Clear Your Form Cache?

    If the issue still persists, could you let us know if we can send a test submission to the form to test it from our end?

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    mperuski
    Answered on January 17, 2019 at 02:43 PM

    Yes, the branding is off.

    Seeing another problem though… the Token for the signature keeps going away.
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    jherwin
    Answered on January 17, 2019 at 02:56 PM

    I moved your other question to a new thread to avoid confusion and to better assist you.

    https://www.jotform.com/answers/1704141.

    Please refer to that thread for any related questions and/or follow-ups.