Some of the questions in my form aren't properly translated

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    Asked on January 17, 2019 at 10:37 AM


    In my form ( I set 2 languages - English as main, and Polish as the translation.

    However, not all of the fields are properly translated.  The form element #9 (type of element: "Single Choice Properties"), which starts with the sentence "You chose personal check-in ...", doesn't show in Polish when the language of the form is changed, even though I have made a proper translation.

    Even stranger is the fact that other form elements of the same type (#6 and #7) translate properly.

    Can you help me with that?



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    Answered on January 17, 2019 at 11:35 AM

    I have tested your form using FireFox web browser and it seems to be working correctly at my end.

    May we know if you have embedded your form into your web page?

    May we know what browser are you using to test your form?

    We will wait for your response.

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    Answered on January 17, 2019 at 01:47 PM

    Hi Richie! Thanks for coming back so quickly!

    I am using Chrome on WIN10, and haven't embedded the form on my page - I use it directly at Jotform, through a mobile. Hopefully this clears some of your questions.

    Unfortunately, the printscreen you showed doesn't refer to the problem I mentioned - the form element that doesn't show translated is further down the line (it's #9 in the row). Could you have a check at this one?



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    Answered on January 17, 2019 at 02:06 PM

    Tested your form using Chrome on WIN10 and I can't seem to replicate the issue.

    Here is a screenshot on the Q9.

    Can you please try viewing your form in another web browser or in incognito mode?

    Let us know if the issue still remains.

    Thank you.

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    Answered on January 21, 2019 at 11:05 AM

    Hi Richie - no, unfortunately it didn't help. As  you can see in your screenshots, the 2nd time you pasted one you pasted a different picture than the first time, which means you couldn't see the form element I was talking about. Anyway, thanks for help. I eventually solved it by manually overriding it with conditionals linked to language choice... So now it works for me, at least. 

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    Answered on January 21, 2019 at 12:28 PM

    We are sorry for the trouble caused to you. I checked your form and see that you used conditional logic to meet your requirements. That's a good idea!

    Let us know if you need further assistance. We will be happy to assist you. :)