I don´t recieve any e-mails/notifications.

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    Therese Livonne
    Asked on January 28, 2013 at 07:59 AM

    Hello,

     

    I am not recieving any e-mails from my form. I have done  the things you ask in the FAQ regarding this and checked the spam folder, but no e-mails.

    The forms looks really nice so I really would like to use your service but can you help me with this?

    Kind regards

    Therese Livonne

  • Profile Image
    pinoytech
    Answered on January 28, 2013 at 09:08 AM

    Hi Therese,

    Sorry for the inconvenience that may have caused. Your form is working fine on our end upon checking. Can you please take a look at this article on how to prevent emails not being received.

    If you need further assistance, do let us know.

    Thank you!

  • Profile Image
    Therese Livonne
    Answered on January 28, 2013 at 10:06 AM

    It´s working now! Thank you for such amazing service and support!!!! I am so glad I found jotForm!! =D

  • Profile Image
    pinoytech
    Answered on January 28, 2013 at 10:20 AM

    It's my pleasure assists you Theresa. If you need our assistance again, feel free to contact us at anytime.

    Thank you for using JotForm and have a great day!

  • Profile Image
    guest_30144263194044
    Answered on January 28, 2013 at 11:38 AM

    Hello,

     

    I am having the same problem expect my email address settings are correct and have being using the form for the last 6 months, never edited it but today the notifcation emails just stopped coming through and the new submissions are not showing unde the 'submissions' tab but I know people are filling in the form as paytments are coming through.

     

    Please advise?

    Regards,

  • Profile Image
    pinoytech
    Answered on January 28, 2013 at 11:49 AM

    @guest_30144263194044,

    Sorry for the inconvenience that may have caused. Can you please share to us the URL of your Form for further assistance?

    Thank you!

  • Profile Image
    cdmaflasher
    Answered on January 28, 2013 at 11:53 AM

    Same issue here. 

    It is the with all of my forms. PPL finish the submission and I get notifications from paypal. But it doesnt show anything on jotform nor i receive any email. 

    Below is one of them. 

    url: http://form.jotformpro.com/form/22887231658968 

  • Profile Image
    guest_30144263194044
    Answered on January 28, 2013 at 11:53 AM

    Hi,

     

    The link is http://form.jotformpro.com/form/22064933416956

     

    Also I have found 1 of the aprox 6 missing submissions, for some reason it was sent to my jotform user email address which is landregsearches@live.co.uk, but on the form the email it should be forwarded too, and which i tell is to forward too is landsearchservices@live.co.uk. Which is strange so I don't know why it whet their, but I am still missing the other aprox 5.

     

    Regards,

  • Profile Image
    pinoytech
    Answered on January 28, 2013 at 12:08 PM

    @cdmaflasher, @guest_30144263194044

    I've check both of your form and it's working fine on our end. Can you please apply this article in to your form on how to prevent emails not being received.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Thank you!

  • Profile Image
    cdmaflasher
    Answered on January 28, 2013 at 12:15 PM
    Thanks for the quick answer! The problem is the submissions are not even showing here on jot form site.
  • Profile Image
    landregsearches
    Answered on January 28, 2013 at 12:40 PM

    Hi, yes thanks for the quick answer, but do I access the submissions for my customers that have filled in the form and paid earlier today but I havn't received the submission?

     

    Regards,

  • Profile Image
    pinoytech
    Answered on January 28, 2013 at 01:23 PM

    @cdmaflasher,

    Please take a look at this thread for my response: http://jotform.me/answers/170489-Please-I-need-this-to-be-solved-asap#3

    Thank you!