What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I don´t recieve any e-mails/notifications.

    Asked by Therese Livonne on January 28, 2013 at 07:59 AM

    Hello,

     

    I am not recieving any e-mails from my form. I have done  the things you ask in the FAQ regarding this and checked the spam folder, but no e-mails.

    The forms looks really nice so I really would like to use your service but can you help me with this?

    Kind regards

    Therese Livonne

    Page URL:
    http://shop.textalk.se/se/shopwindow.php?id=34419&amp;shopwindow=78605<br/>68

  • Profile Image

    Answered by pinoytech on January 28, 2013 at 09:08 AM

    Hi Therese,

    Sorry for the inconvenience that may have caused. Your form is working fine on our end upon checking. Can you please take a look at this article on how to prevent emails not being received.

    If you need further assistance, do let us know.

    Thank you!

  • Profile Image

    Answered by Therese Livonne on January 28, 2013 at 10:06 AM

    It´s working now! Thank you for such amazing service and support!!!! I am so glad I found jotForm!! =D

  • Profile Image

    Answered by pinoytech on January 28, 2013 at 10:20 AM

    It's my pleasure assists you Theresa. If you need our assistance again, feel free to contact us at anytime.

    Thank you for using JotForm and have a great day!

  • Profile Image

    Answered by guest_30144263194044 on January 28, 2013 at 11:38 AM

    Hello,

     

    I am having the same problem expect my email address settings are correct and have being using the form for the last 6 months, never edited it but today the notifcation emails just stopped coming through and the new submissions are not showing unde the 'submissions' tab but I know people are filling in the form as paytments are coming through.

     

    Please advise?

    Regards,

  • Profile Image

    Answered by pinoytech on January 28, 2013 at 11:49 AM

    @guest_30144263194044,

    Sorry for the inconvenience that may have caused. Can you please share to us the URL of your Form for further assistance?

    Thank you!

  • Profile Image

    Answered by cdmaflasher on January 28, 2013 at 11:53 AM

    Same issue here. 

    It is the with all of my forms. PPL finish the submission and I get notifications from paypal. But it doesnt show anything on jotform nor i receive any email. 

    Below is one of them. 

    url: http://form.jotformpro.com/form/22887231658968 

  • Profile Image

    Answered by guest_30144263194044 on January 28, 2013 at 11:53 AM

    Hi,

     

    The link is http://form.jotformpro.com/form/22064933416956

     

    Also I have found 1 of the aprox 6 missing submissions, for some reason it was sent to my jotform user email address which is landregsearches@live.co.uk, but on the form the email it should be forwarded too, and which i tell is to forward too is landsearchservices@live.co.uk. Which is strange so I don't know why it whet their, but I am still missing the other aprox 5.

     

    Regards,

  • Profile Image

    Answered by pinoytech on January 28, 2013 at 12:08 PM

    @cdmaflasher, @guest_30144263194044

    I've check both of your form and it's working fine on our end. Can you please apply this article in to your form on how to prevent emails not being received.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Thank you!

  • Profile Image

    Answered by cdmaflasher on January 28, 2013 at 12:15 PM
    Thanks for the quick answer! The problem is the submissions are not even showing here on jot form site.
  • Profile Image

    Answered by landregsearches on January 28, 2013 at 12:40 PM

    Hi, yes thanks for the quick answer, but do I access the submissions for my customers that have filled in the form and paid earlier today but I havn't received the submission?

     

    Regards,

  • Profile Image

    Answered by pinoytech on January 28, 2013 at 01:23 PM

    @cdmaflasher,

    Please take a look at this thread for my response: http://jotform.me/answers/170489-Please-I-need-this-to-be-solved-asap#3

    Thank you!