emailed jot form

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    Mark Porter
    Asked on January 28, 2013 at 08:48 AM

    whern a jotform is emailed to me the form display so far over to the right that I cannot find a way to print them. I am using Google chrome on an imac.

     

    Many thanks in advance for your help

     

    Mark Porter

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    EduardoMendez
    Answered on January 28, 2013 at 09:30 AM

    Hi there, 

    I tested a clone of your form and was not able to reproduce the issue you have mentioned.

    I received the e-mail just fine.

    However, if you are having this issue, an alternative for printing the submission would be to include a PDF link on your notification:

     

    With this, you simply click on that link and that will download a PDF version of the submission.  You can then easily print that PDF.

    Here is a short video that shows the response I received on my e-mail.  You will also see the implementation of the image above (I added the PDF link on this notification).  You can see on the video how this link downloads a PDF version of the submission.

    http://screencast.com/t/GO84AfhXP

    Please give that a try and let us know if you need further assistance!

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    markporter
    Answered on January 28, 2013 at 10:55 AM
    I am so grateful for your prompt reply and for the time and trouble you
    have taken. I watched the video. I thinks the problem lies within either
    Chrome or my mac settings. Unfortunately the only pdf files that I am able
    to generate within Chrome appear to suffer from the same problem - I see in
    preview only the left surrounding part of the page surround, then a large
    blank area and finally a tiny bit of the left edge of the form.
    I'll come back to you when I find a solution - it's probably something
    really obvious in the Chrome settings!! In the meantime I can copy out to
    Word.
    Many thanks
    Mark Porter
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    EltonChris
    Answered on January 28, 2013 at 12:08 PM

    Hi Mark,

    Feel free to update us anytime. We'd be happy to assist you here.

    Thanks!