I deleted all the submissions but it still gives me the "over quota" message

  • MikeKaras
    Asked on January 17, 2019 at 2:38 PM

    Hello,

    I deleted all the submissions but it still gives me the "over quota" message.

    Can you check out my account and let me know whats wrong?

    Thanks,

    Mike Karas

    Jotform Thread 1704100 Screenshot
  • Welvin Support Team Lead
    Replied on January 17, 2019 at 3:37 PM

    Please note that deleting submissions will not restore your monthly limit. Only our system can do that, and it is scheduled monthly, 00 EST on the first day. You do not have submissions this month, so I think that was just a cache. I've fixed that for you. 

    You can do it to your end too, guide here: https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache