Why token for the signature keeps going away?

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    mperuski
    Asked on January 17, 2019 at 02:56 PM

    Seeing another problem though… the Token for the signature keeps going away.

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    jherwin
    Answered on January 17, 2019 at 03:06 PM

    Are you referring to your Adobe sign widget? I checked your form and it is already verified.
    1547755361adobesignnnn.png

    I also tested it and PDF or DocuSign works well on my end.

    Can you please further explain the issue you are referring to so we can provide you with detailed answers?

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    mperuski
    Answered on January 17, 2019 at 03:43 PM
    Yes… for the moment, but it loses it frequently.
    ...
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    jherwin
    Answered on January 17, 2019 at 05:00 PM

    I cleared your form cache, please re-authenticate Adobe sign widget using Incognito mode in your browser or another browser.

    Give it a try and let us know if the issue still persists after doing that.