Why token for the signature keeps going away?

  • mperuski
    Asked on January 17, 2019 at 2:56 PM

    Seeing another problem though… the Token for the signature keeps going away.

  • jherwin
    Replied on January 17, 2019 at 3:06 PM

    Are you referring to your Adobe sign widget? I checked your form and it is already verified.
    1547755361adobesignnnn Screenshot 10

    I also tested it and PDF or DocuSign works well on my end.

    Can you please further explain the issue you are referring to so we can provide you with detailed answers?

  • mperuski
    Replied on January 17, 2019 at 3:43 PM
    Yes… for the moment, but it loses it frequently.
    ...
  • jherwin
    Replied on January 17, 2019 at 5:00 PM

    I cleared your form cache, please re-authenticate Adobe sign widget using Incognito mode in your browser or another browser.

    Give it a try and let us know if the issue still persists after doing that.