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Matthew AldrichAsked on January 17, 2019 at 7:21 PM
Hey, hopefully somebody can help. Form has been working fine until today. Last few submissions have sent the form recipient a PDF file that doesn't have the header image, and the e-signature has been screwed up as well. This was working fine until today. Any assistance would be greatly appreciated! Thanks in advance!
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Ashwin JotForm SupportReplied on January 17, 2019 at 11:52 PM
I am sorry for the trouble caused to you. I did test your form by sending a test submission and I am not able to replicate the issue you are having. The PDF attachment in auto-responder email I received does display the header and signature correctly. Please check the screenshot below:
I would suggest you to please test your form again and get back to us if the issue persists.
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paylessbusinessfundingReplied on January 18, 2019 at 9:04 AM
looks like it fixed itself... *shrug* thank you!