I changed my email now I'm locked out

  • Dave Doornink
    Asked on January 17, 2019 at 8:01 PM

    I changed my username and email for my account because I changed my business name. My account was under igniswebdesign and the email was dave@igniswebdesign.com


    I changed the name and got the confirmation email that it was changed and then I changed the email address and got a confirmation email asking me to verify, however the user name in the email says guest_apiDemo and when I click either of the links in the email to verify, it takes me to an invalid URL page.

    I need this fixed ASAP as I have a client meeting tomorrow morning and need access to my forms.

    Thanks,

    Dave

  • Nik_C
    Replied on January 18, 2019 at 2:10 AM

    The only account I was able to find is one under this email address: dave@code3creative.com

    You can use that email for password resetting purposes or to log in.

    I initiated a password reset link for you.

    Please check your inbox so you can reset the password.

    Let us know if you have any further questions.

    Thank you!

  • Dave Doornink
    Replied on January 18, 2019 at 2:43 AM
    Thank you! Yah I was actually able to get in earlier today and try the email change again and it worked. Ill disregard this password reset since everything works now. Thank you!
    Dave Doornink
    Code3 Creative
    971.238.8054
    code3creative.com
    Sent from Daves iPhone.
    ________________________________
    ...