Refund respondents that registered and made a payment twice

an conference attendee was registered twice. How do I do a refund? 

Thank you,

Amanda

There is no option to refund the payment within your JotForm account. However, you should be able to refund it via your Stripe account.

https://support.stripe.com/questions/issue-refund-to-customer

https://support.stripe.com/questions/how-long-do-refunds-take-to-reach-my-customer

I hope this helps. if you have other questions or concerns, please do not hesitate to let us know.

I couldn't log in to stripe but now I have access.

Thank you,