PDF Editor : The order of the fields is not correct in the downloaded PDF.

  • Profile Image
    diana
    Asked on January 18, 2019 at 04:04 AM

    The user has reported that when he/she download a PDF document, the order of fields is not in the correct order. The user has tried to customize the PDF in PDF Editor but the result was same.

    I have investigated the issue on the user's end. I was able to replicate the issue. However, when I have cloned the user's form and made test submission, I couldn't' replicate the same issue on my end.

    In the first page of PDF Document, the fields are ordered correctly. Then, the order of fields gets broken.

     

    The correct order vs the order in the downloaded PDF Document as follows:

     

    1547803101Screen Shot 2019-01-18 at 12.1

     

  • Profile Image
    derya
    Answered on January 22, 2019 at 07:36 AM

    Hi,

    I inspected user's PDF document, downloaded PDF file has exactly the same order of questions as in PDF Editor. It seems to be customized by user. Creating a new document will resolve the issue.

    Thank you

  • Profile Image
    diana
    Answered on January 22, 2019 at 07:49 AM

    Hi,

    Thanks for the update. I have informed the user.