Skip to/Hide a page function not working

rieglej
Asked on January 18, 2019 at 12:00 PM

I have set up a condition to hide pages when a specific option is chosen, but it doesn't work. Basically every option except for one should skip page three and the rules are clearly posted that IF I am applying for: IS EQUAL TO "example" HIDE Page 3 - but when you test the form, page 3 shows up for some options but not all.

Page URL:
https://form.jotform.com/90034984530153
jherwin
Answered on January 18, 2019 at 01:22 PM

I inspected the condition of the hide/show pages and it is configured correctly. I am also able to replicate the issue. Give me more time to check for a possible options/solution to your form issue. I will update you via this thread.
rieglej
Answered on January 18, 2019 at 01:32 PM

Thank you - it appears that it is only looking that the last sets of conditionals to be put in.
rieglej
Answered on January 23, 2019 at 10:32 AM

@jherwin - any word on this issue?
jherwin
Answered on January 23, 2019 at 11:56 AM

Sorry for the delay in responding back and thank you for your patience. I have checked the conditions set on the form and they seem to be set correctly. However, since the conditions are set separately based on the options selected for the field I am applying for, the first condition is overriding the other conditions and skipping them.

Instead, we can set the condition focusing the page to be hidden to avoid multiple conditions as shown below.

So, if any of the options is selected from the division field, the hidden page should work since there are no multiple conditions.

Please check your form and confirm if the issue still persists.
rieglej
Answered on January 23, 2019 at 03:24 PM

@jherwin - Perfect - that fixed it!