Unable to view form made with Jotform on our website

  • EllenSheehy
    Asked on January 18, 2019 at 1:00 PM

    episcopalcitymission.org/intake


    we cannot view the form--could this be a security certificat issue

    error message says:

    The webpage at https://form.jotform.com/83093862657165?wmode=opaque might be temporarily down or it may have moved permanently to a new web address.

  • BJoanna
    Replied on January 18, 2019 at 1:57 PM

    I am unable to replicate the issue you reported. 

    1547837690embedded Screenshot 10

    Were you able to resolve it? If not, please test it using some other browser, device or network. 

  • EllenSheehy
    Replied on January 18, 2019 at 2:43 PM
    Already tried on Chrome, Firefox and Explorer on my desktop. Same for my colleague.
    Am able to see on my phone.
    ...
  • Kevin Support Team Lead
    Replied on January 18, 2019 at 4:25 PM

    I have been testing your web page on my end and I got the same result like my colleague, I was unable to replicate the issue on my end. 

    I would recommend you to try disabling any antivirus or other security software you may have installed on your computer, disable all the plugins installed on your browser or test the forum using a different device and internet connection. 

    In case the problem persists, please try using the direct URL to the form and see if the same happens: https://form.jotform.com/83093862657165?wmode=opaque 

    Let us know how it goes. 

  • EllenSheehy
    Replied on January 18, 2019 at 4:43 PM
    It was working last week and before that. This is a new problem. We cannot disconnect the firewall/security as it is outside of our control.
    ...
  • Elton Support Team Lead
    Replied on January 18, 2019 at 7:17 PM

    Like my colleagues, I am also able to view the embedded form.

    It is highly likely that the form is blocked on the computer you're using.

    Have you tried checking it on a different browser?

    If using a different browser didn't help, it is most likely the network you're connected blocks JotForm resources. It could also be the security software installed on the computer. Adding the form URL into the white list in your network or security software is enough. Unfortunately, there's isn't much we can do about this since we do not have control over your network or the security software installed on the computer.

    What I can suggest for now is to try viewing this form URL directly https://www.jotform.com/83093862657165, if you are able to access it, update your iframe embed code with the code here https://pastebin.com/raw/pySMtsSD

  • EllenSheehy
    Replied on January 19, 2019 at 5:43 PM
    ?Thanks...but just to be clear...we were able to see it on multiple computers last week and get an error message across browsers on the same computers as of yesterday.
    ________________________________
    ...
  • jonathan
    Replied on January 19, 2019 at 7:07 PM

    We apologize for any inconvenience caused up to this time. I also checked on your website https://www.episcopalcitymission.org/intake  and I was able to see the embedded form as well.

    Here is the screenshot of my browser screen

    1547942454zzz 2019 01 20 07 Screenshot 10


    All of the support that checked the problem were all on different locations. 

    Can you also try check the browser console for any error log.

    Follow this user guide on : How to get a console report from most common browsers

    Share to us any details you found on the console logs. The information will help us check for more details on the issue.