submission are encrypted

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    amirmorani
    Asked on January 18, 2019 at 01:41 PM

    We have sent out an application form but every time we receive a submission we can't see any of the information and I can't find the key that needs to be used to access the document

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    Richie_P
    Answered on January 18, 2019 at 02:53 PM

    You may have enabled encryption in your forms.

    Have you tried viewing the submissions in your submission page?

    Kindly check for the private key in your downloads folder.

    For more information regarding encrypted forms,you can check this guide:https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    If the issue still remains, I would recommend disabling encryption in your form. However, do note that we cannot decrypt encrypted forms even when we disable encryption in the form.

    Hope this information helps.

    If you need further assistance, let us know.