I cannot access my forms.

  • WVjd5253
    Asked on January 18, 2019 at 4:45 PM

    I was working on creating a form.  When I changed the name of the form, it made two forms.  I continued to work on the form. later I went to 'my forms' and it showed both forms, but I cannot click into either one to continue to work.

     

  • jherwin
    Replied on January 18, 2019 at 7:18 PM

    The form you are referring to is disabled. To enable it, please follow the guide below.

    Guide:
    1.) Click the form
    2.) Click "More"
    3.) Find "Enable" then click it to enable the form.
    1547857042enable%20form Screenshot 10

    Hope this helps!

  • WVjd5253
    Replied on January 22, 2019 at 10:43 AM
    When I click on the form. Nothing happens. More doesn’t show up. The box will not check. The star will not select. I can open all of the items in the black bar at the top, but nothing below that responds when I click on them.
    Kenneth W. Lake
    Job Developer
    Bureau of Children and Families
    Department of Health and Human Resources
    153 West Main Street
    Suite D, Room 312-2
    Clarksburg, WV 26301
    (304) 627-2295 ext 1041773238
    Kenneth.W.Lake@wv.gov
    ...
  • David JotForm Support
    Replied on January 22, 2019 at 12:07 PM

    It seems you have another thread for this same question with a recent response from us:

    https://www.jotform.com/answers/1708445-I-cannot-access-my-form-

    I was also unable to reproduce the issue described.  If the issue persists after clearing your browser cache/cookies, if possible, try a different browser all together.  Chrome or FireFox tend to work best.  If you are using one, try the other.