What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot get to forms

    Asked by PagePath on January 28, 2013 at 01:06 PM

    Are you experiencing any outages. I can log into the site, but I cannot access any of my forms to complete them.

    Page URL:
    http://form.jotform.us/form/22985083197162

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    JotForm Support

    Answered by Deygus on January 28, 2013 at 01:29 PM

    I'm very sorry to hear that our site seems to be giving you trouble. I haven't noticed any problems surfing our website from my end and I can view your form just fine. Can you please try clearing your browser cache and then try to view your forms again and if it is still giving you trouble let us know.

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    Answered by rdclairm on January 28, 2013 at 01:34 PM

    I am having the same issue. Cleared cache, restarted computer and router.

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    Answered by PagePath on January 28, 2013 at 01:44 PM

    Could be a regional thing? People in Indiana and Illinois are experiencing the same issues. I have multiple Jotform accounts. They are having issues with all forms.

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    Answered by PagePath on January 28, 2013 at 01:44 PM

    Getting this message.

     

    The connection has timed out
         
         
         
         
         
           
           
              The server at form.jotform.us is taking too long to respond.
           

           
           

      The site could be temporarily unavailable or too busy. Try again in a few
        moments.
      If you are unable to load any pages, check your computer's network
        connection.
      If your computer or network is protected by a firewall or proxy, make sure
        that Firefox is permitted to access the Web.

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    JotForm Support

    Answered by Deygus on January 28, 2013 at 02:02 PM

    We deeply apologize about this inconvenience. If that is the message you are recieving it is possibly mostly due to heavy traffic on some of our servers since currently at this time it is normally peak hours here on our website when our services are normally used the most worldwide. 

    My suggestion would be to either wait a little while and try to access it again or you can try one of our other servers. Here's a list of a couple -

    (1) Jotform.ca

    (2) Jotform.us

    (3) Jotform.com

    (4) Jotform.eu

    (5) Jotform.net

     

    If you are having trouble still accessing our site after awhile please let us know if this problem is continuing for you.

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    Answered by buddyhogan on February 12, 2013 at 06:15 PM

    I am having the same problem today on all of my sites.  I've changed the servers as mentioned above with no luck.  When will this problem be solved?  It appears that additional resources need to be added.  I remember getting an e-mail recently stating that you have reached the 1 million users mark.

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    Answered by KadeJM on February 12, 2013 at 06:29 PM

    @Buddyhogan

    We understand the nature of your concern but I would like to kindly ask that you open up your question as a separate thread to avoid confusion and also so that we can address your problem individually.