Account suspended

I HAVE BEEN WAITING FOR OVER TWO HOURS FOR MY ISSUE TO BE RESOLVED. HOWEVER, I SEE EVERYONE ELSES ISSUES BEING RESPONDED TO RESOLVED IN MINUTES.

ORIGINAL MESSAGE:

WHAT IS GOING ON? THIS IS BEYOND UNPROFESSIONAL. I SPENT THE BETTER PART OF TODAY BUILDING MY FORM AND OUT OF NOWHERE I AM SIGNED OUT. MY FORM SAYS ERROR ON MY WEBSITE AND I AM RECEIVING AN AUTO SUSPENSION MESSAGE WHEN I TRY TO SIGN BACK IN. TO MAKE MATTERS WORSE, I HAVE BEEN WAITING OVER TWO HOURS FOR A RESPONSE FROM JOTFORM. THREE(3) CUSTOMERS HAVE CONTACTED ME SO FAR STATING MY FORM IS DOWN. IM LOSING MONEY!!!!

CUSTOMER NUMBER 7 HAS NOW CALLED IN WITH SAME COMPLAINT IN REGARDS TO THE ERROR MESSAGE AND NO FORM.

We apologize for the delay. Your account is active and your forms available.

Thank you