Missing info and payment from 3 forms

  • BusyBookLady
    Asked on January 19, 2019 at 7:25 PM

    These 3 forms were submitted today with no correlating information. Square is showing 0 funds received  for today. 

    Jotform Thread 1706269 Screenshot
  • Mike
    Replied on January 19, 2019 at 9:27 PM

    The emails are related to the 'Cards for a Cause - BETHLEHEM ACADEMY' form.

    The payment field is not marked as required on that form, so that the form can be submitted without a payment.

    Missing info and payment from 3 forms Image 1 Screenshot 30

    If the payment is mandatory, please set the payment field as Required.

    Missing info and payment from 3 forms Image 2 Screenshot 41

  • BusyBookLady
    Replied on January 19, 2019 at 9:46 PM

    Thanks Mike. When I tried to enter a submission without payment information, it would not submit. The customer filled out the form in front of me and when they clicked submit, It pulled up the 'thank you' screen. 1547952396jotform Screenshot 10

  • Jed_C
    Replied on January 20, 2019 at 1:44 AM

    You haven't enabled the required option for Square payment field. Kindly try enabling it as per my colleague's suggestion and try again.

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    Looking forward for your response.