- aswstudioAsked on January 28, 2013 at 02:25 PM
- JotForm SupportDeygusAnswered on January 28, 2013 at 03:05 PM
That is odd and I'm sorry that this has happened but we will try to help you to get to the bottom of it. Currently I did not find any email address labeled firstname.lastname@example.org in your Submissions or Incomplete Submissions. It is possible that the person sent you a payment from that email address and beforehand they might have filled out your form with a different email.
Does it show the actual name of the sender that you can use your Submission Searchbar at the bottom and see if it matches anyones information in your Submissions Listing from your forms? Please check and let us know.