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    I got their payment but not their form?

    Asked by aswstudio on January 28, 2013 at 02:25 PM

    This is the first time this has happened!

     

    I do not have thier order but I do have thier payment, they also did not recieve a confirmation. Hmm?

    This is the email they used 

    bearwithmesewing@gmail.com

     

    If it helps to find out what happened. Thank you!

    Page URL:
    http://www.jotform.com/aswstudio/buy

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    JotForm Support

    Answered by Deygus on January 28, 2013 at 03:05 PM

    That is odd and I'm sorry that this has happened but we will try to help you to get to the bottom of it. Currently I did not find any email address labeled bearwithmesewing@gmail.com in your Submissions or Incomplete Submissions. It is possible that the person sent you a payment from that email address and beforehand they might have filled out your form with a different email.

    Does it show the actual name of the sender that you can use your Submission Searchbar at the bottom and see if it matches anyones information in your Submissions Listing from your forms? Please check and let us know.