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73hostelAsked on January 20, 2019 at 7:12 AM
Tested At: 2019-01-20
12:11:47 (GMT +00:00)URL Tested: https://form.jotform.me Resolved As: 66.220.147.44 Status: Failed to connect to form.jotform.me port 443: Connection refused Response Time: 4.711 sec DNS: 2.356 sec Connect: 2.356 sec Redirect: 0.000 sec First Byte: 0.000 sec Last Byte: 0.000 sec Size: 0 bytes -
Victoria_KReplied on January 20, 2019 at 7:49 AM
Some of our domains may be blocked in China, but according to web resource you have provided, everything shows as blocked, I have tested not only JotForm. Do you have an option to check with a real device in China? As far as I could check with alternative resources, domain should work, as matter of fact, we have many users from China.
You may use alternative links for your forms, which should work if one of domains is blocked:
https://www.jotform.com/82015247734454
https://form.jotformeu.com/82015247734454
https://cdn.jotfor.ms/82015247734454
Hope this helps.
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73hostelReplied on January 20, 2019 at 8:43 AMHi,
This problem was no existed till today, one of my guest from China
notify us that form
cannot be opened from guest's pc browser, phone browser...etc.
I have attached a screenshots from actual China user who has been blocked.
For your information please.
73BNB
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Victoria_KReplied on January 20, 2019 at 9:27 AM
Thank you for providing this information to us. Could you please ask your guest to check if they can access your form via the following links?
https://www.jotform.com/82015247734454
https://form.jotformeu.com/82015247734454
https://cdn.jotfor.ms/82015247734454
Please let us know how it goes. Thank you in advance.
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73hostelReplied on January 20, 2019 at 9:43 AMHi,
I have requested the guest to test all 3 links, unfortunately all 3
links are unable to access.
This situation has just started from today, it was working since yesterday.
For your information please.
Best regards,
73BNB
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Donald_HReplied on January 20, 2019 at 11:51 AM
The main URL seems to be working as well based on tests run with. Is it possible to inform the user to try the following URLs as well:
- https://jotform.com/82015247734454
- https://www.jotformpro.com/82015247734454
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73hostelReplied on January 27, 2019 at 5:43 AMHi,
The situation is getting worse, we have received more and more reports from
multiple China guests that form is unable to access, they have also tried
all links provided but still fail to connect.
For your information please.
73BNB
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Victoria_KReplied on January 27, 2019 at 6:49 AM
Thank you for contacting us again. I will create a ticket for this thread so our developers could take a look how we can help. We will keep you informed via this thread.