Our forms are being blocked in China

  • 73hostel
    Asked on January 20, 2019 at 7:12 AM
    Tested At: 2019-01-20
    12:11:47 (GMT +00:00)
    URL Tested: https://form.jotform.me
    Resolved As: 66.220.147.44
    Status: Failed to connect to form.jotform.me port 443: Connection refused
    Response Time: 4.711 sec
    DNS: 2.356 sec
    Connect: 2.356 sec
    Redirect: 0.000 sec
    First Byte: 0.000 sec
    Last Byte: 0.000 sec
    Size: 0 bytes
  • Victoria_K
    Replied on January 20, 2019 at 7:49 AM

    Some of our domains may be blocked in China, but according to web resource you have provided, everything shows as blocked, I have tested not only JotForm. Do you have an option to check with a real device in China? As far as I could check with alternative resources, domain should work, as matter of fact, we have many users from China. 

    Our forms are being blocked in China Image 1 Screenshot 20

    You may use alternative links for your forms, which should work if one of domains is blocked:

    https://www.jotform.com/82015247734454

    https://form.jotformeu.com/82015247734454   

    https://cdn.jotfor.ms/82015247734454  

    Hope this helps.  

  • 73hostel
    Replied on January 20, 2019 at 8:43 AM
    Hi,
    This problem was no existed till today, one of my guest from China
    notify us that form
    cannot be opened from guest's pc browser, phone browser...etc.
    I have attached a screenshots from actual China user who has been blocked.
    For your information please.
    73BNB
    ...
  • Victoria_K
    Replied on January 20, 2019 at 9:27 AM

    Thank you for providing this information to us. Could you please ask your guest to check if they can access your form via the following links? 

    https://www.jotform.com/82015247734454

    https://form.jotformeu.com/82015247734454   

    https://cdn.jotfor.ms/82015247734454  

    Please let us know how it goes. Thank you in advance.

  • 73hostel
    Replied on January 20, 2019 at 9:43 AM
    Hi,
    I have requested the guest to test all 3 links, unfortunately all 3
    links are unable to access.
    This situation has just started from today, it was working since yesterday.
    For your information please.
    Best regards,
    73BNB
    ...
  • Donald_H
    Replied on January 20, 2019 at 11:51 AM

    The main URL seems to be working as well based on tests run with. Is it possible to inform the user to try the following URLs as well:

    https://jotform.com/82015247734454

    https://www.jotformpro.com/82015247734454


  • 73hostel
    Replied on January 27, 2019 at 5:43 AM
    Hi,
    The situation is getting worse, we have received more and more reports from
    multiple China guests that form is unable to access, they have also tried
    all links provided but still fail to connect.
    For your information please.
    73BNB
    ...
  • Victoria_K
    Replied on January 27, 2019 at 6:49 AM

    Thank you for contacting us again. I will create a ticket for this thread so our developers could take a look how we can help. We will keep you informed via this thread.