Stripe payment form not working for users

  • AYFC
    Asked on January 20, 2019 at 10:02 AM

    hi

    wondering if you can assist I have had people report the stripe payment section is not working for all when they try to process payment.

     

    do you know of any issues? can you look to see if there are any issues with the Stripe payment form?

    It’s been working well until recently

    thanks

     

    stacey

  • Victoria_K
    Replied on January 20, 2019 at 12:14 PM

    Hello Stacey, Is this the form in question https://www.jotform.com/73176133143349 ?

    We will gladly help to resolve the problem, but we might need some more information. The form seems to be set up correctly. Could you tell us if your customers got any error? If so, what was it stating? 

    We will wait for your reply.