I am a Bronze subscriber, but I m getting Jot Form add in costumer copy email, my copy is clear

I am a Bronze subscriber, but I m getting Jot Form add in costumer copy email, my copy is clear

You can turn off the JotForm branding on your account settings: https://www.jotform.com/myaccount/settings

You may also edit the email template, this guide will help you doing so: https://www.jotform.com/help/430-How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders 

Thanks. 

I have done this, double checked, but the clients email has the JotForm on  it.  I have one form that it is ok, but three that is not, cannot find any difference.

Joel

 

 

I have checked your form and noticed the branding is still on your email template, it can be easily removed by editing the template (guide shared above), example: 

Please kindly try this and make sure to save the changes, if the problem continues, let us know. 

I am not sure what you are doing. I don't know where you are at.
Joel
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I found where you are, but not sure what to do.
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Think I have it, gonna try it now.
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It worked, thank you so much. Does this have to be done to every form I
make?
Joel
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You only have to do it if the form have Autoresponder Email. Beside that, the JotForm branding will not be shown anywhere on your forms anymore.

Good deal, thank You
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