PayPal payment field does not have credit card payment option

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    Asked on January 20, 2019 at 03:01 PM

    I'm testing a membership form using Paypal's sandbox mode; however, I noticed that there isn't an option to pay with a credit card but only the option to pay with a PayPal account or create one.  Is this something that I should speak with PayPal about?

    Is there a way to add a notification or error message when a person doesn't submit the required information?  On the membership dues card, I have to select a membership, but most end users may not know to click the "+" to add it to the shopping cart or bag.  If possible, if I could add a notification that says click the "+" would be great.

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    Answered on January 20, 2019 at 04:04 PM

    You must be using the PayPal Standard version, so the payment option is PayPal account only.

    PayPal PRO version have both PayPal account and credit card payment option.

    Please refer also to our user guide: Difference Between PayPal and PayPal Pro

    Related guide:


    We will resolve the other question on a separate thread here

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    Answered on January 20, 2019 at 06:45 PM

    Thanks so much for this answer; however, even in the related guide, "Difference Between PayPal and PayPal Pro" it shows the option to pay with credit card or with a PayPal account.

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    Answered on January 20, 2019 at 06:58 PM

    To clarify, you were only using PayPal Standard payment. This one

    which allows payment using PayPal account only.

    If you want to have both credit card and paypal account payment you should use PayPal PRO payment integration instead.

    This one

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    Answered on January 21, 2019 at 11:29 AM

    Your suggestions are greatly appreciated; however, I found the issue.  Whenever testing in Sandbox mode, there isn't an option to pay by credit card. It is when I took the JotForm out of sandbox mode, the credit card option appeared.  Is this documented somewhere? 

    Is there not a way to test the form in Sandbox mode with a credit card rather than just a PayPal account?

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    Answered on January 21, 2019 at 12:55 PM


    The page you get to after submitting our form is on PayPal's side and we don't have control over it. 

    According to PayPal, pay by credit card feature is only available for the Premier or Business account holders only. Personal Accounts do not have this option.

    Make sure your account meets the requirement. You can refer to this article

    Regarding options to test PayPal integration in sandbox mode using credit card numbers, this does not appear to be possible. You must do real payment for testing purposes. Here is what I was able to find: 

    Hope this helps! But, please get back to us if you need further assistance.