How do I get my forms to display properly on my Squarespace website

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    RARMHS
    Asked on January 21, 2019 at 06:16 AM

    Hi,

    I've embedded my forms in my Squarespace site as per the instructions provided, but it's not displaying correctly in any browser, on any device. I've cleared caches and tested on actual devices, not an emulator. I couldn't find anything on the forum that really helped.


    Cheers

    Andrew

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    RARMHS
    Answered on January 21, 2019 at 06:41 AM

    My form displays properly when I'm logged into my Squarespace admin on the same browser (Chrome-Windows), and on Firefox-Android, but not Chrome-Android. I've changed the height in the iFrame to 100% which seems to help a bit, sometimes.  

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    RARMHS
    Answered on January 21, 2019 at 07:22 AM

    Problem fixed. I had to disable Ajax Loading in Squarespace by following the link https://support.squarespace.com/hc/en-us/articles/115000253288-Ajax-loading. Never heard of this before. 

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    Welvin
    Answered on January 21, 2019 at 10:33 AM

    Glad that you figured it out.

    Here's our guide for Squarespace, and we have the note regarding Ajax in it:

    https://www.jotform.com/help/37-Adding-a-form-to-Squarespace