Is there some sort of server issue today?

  • Profile Image
    Jeryl Spell
    Asked on January 28, 2013 at 04:02 PM

    I have two pages using jotform created forms that the are both displaying a "connection timed out" error.

    The exterior of the page builds as it is supposed to but the form never show up.

    The pages are:

    http://www.csbrand.com/utilities_menu/contact

    http://www.csbrand.com/utilities_menu/mailing_list

    Is there some server issue or change I should be aware of?

  • Profile Image
    Deygus
    Answered on January 28, 2013 at 05:36 PM

    Hello and we do deeply apologize about this issue. Currently you there was an issue with our CloudFlare provider which affected some of our servers in certain areas and you can read more about that in this thread here http://www.jotform.com/answers/170705-My-forms-are-not-accessible-currently-Is-there-a-problem-with-your-servers?entrymessage=10732640770.

    I also went ahead and doublechecked our forms on your website from my end and currently your Contact Form appears okay -

     

    However your Mailing List form seems to still be affected so I would like to recommend that you try using the workaround solution involving cloning or making a new form as mentioned in the thread above until this problem has been resolved.