What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    getting Firefox warning on secure form that jotform.com's security certificate is invalid

    Asked by UnitedStatesRareCoinAndCurrency on January 28, 2013 at 05:12 PM

    Below pleases find the browser warning message that comes up when trying to use the form:

     

    This Connection is Untrusted  

          

          

              You have asked Firefox to connect

    securely to submit.jotform.us, but we can't confirm that your connection is secure.

              Normally, when you try to connect securely,

    sites will present trusted identification to prove that you are

    going to the right place. However, this site's identity can't be verified.

           

            

              What Should I Do?

             

                If you usually connect to

    this site without problems, this error could mean that someone is

    trying to impersonate the site, and you shouldn't continue.

        

            

            

       

            submit.jotform.us uses an invalid security certificate.

     

    The certificate is only valid for the following names:

      secure.jotform.com , jotform.com 

     

    (Error code: ssl_error_bad_cert_domain)

     

    Please advise.

     

    Thanks

    JotForm style size message
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    Answered by HEV on January 28, 2013 at 08:13 PM

    Hey, have you recieved a response to this yet?  If so, what was it?  I hate to think that Jotform has no response. I am considering signing up as a paying customer.  Please let me know.

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    Answered by jeanettebmz on January 28, 2013 at 09:54 PM

    The problem has to do with the fact that we are currently having issues with CloudFare, our security layer provider,  in some regions. (especially in jotform.us domain ) So this domain has been disabled temporary until the problem is fixed.

    However, there is a workaround to solve the problem: Please loggin to www.jotform.com , then  clone your form(s),  and embed the cloned version(s) to your web page(s).

    Cloned and new forms will be served from a different domain , so they should  not be affected by the issue.

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    Answered by UnitedStatesRareCoinAndCurrency on January 29, 2013 at 06:27 AM

    I am logged into jotform.com (I didn't even know there was a .us version and have never been there) and cloned the form, then went to embed the form and I am still given the ".us" link to embed. Is it safe to just change the .us to .com?

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    Answered by UnitedStatesRareCoinAndCurrency on January 29, 2013 at 06:36 AM

    To  show you what I mean, here's a screenshot of my browser window showing clearly that I am on the .com website, however the .us link is given to me for embed code.

    on .com site, given .us embed code

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    JotForm Support

    Answered by Welvin on January 29, 2013 at 11:09 AM

    Hi,

    We really apologize for the issue. After cloning the form, please change the domain from jotform.us to jotform.com. A same report about this lately has been fixed when doing this method.

    Please try it also and let us know for results.

     

    Thanks for your understanding and patience on this matter.

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    Answered by veromacs on March 09, 2013 at 12:38 AM

    Hi, Jot Form Support,

    I have facing same problem for certificate security. As followed with your instruction to clone my order form and embedded new code (after cloned) into Facebook, but it still appeared same problem.What should i do?

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    Answered by veromacs on March 09, 2013 at 12:47 AM

    Hi, Jot Form Support,

    I have facing same problem for certificate security. As followed with your instruction to clone my order form and embedded new code (after cloned) into Facebook with Jotform.com, but it still appeared same problem.What should I do?

     

     

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    JotForm Support

    Answered by abajan on March 09, 2013 at 01:32 AM

    @veromacs

    If the code you got from the Embed Form Wizard starts with

    https://secure.jotform.me ...

    please change it to

    https://www.jotform.me ...

    and let us know if it helps.

    Thanks.

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    JotForm Support

    Answered by EduardoMendez on March 12, 2013 at 10:14 AM

    We have just been informed that the security certificate has been fixed. Thank you for your patience. 

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    Answered by tquinn63 on April 07, 2013 at 09:06 PM

    It is April 7th, 2013 and I am STILL experiencing this problem from multiple browsers.

    Please advise.

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    JotForm Support

    Answered by Welvin on April 08, 2013 at 01:50 AM

    @tquinn63,

    I suggest you to create a separate thread using this link: www.jotform.com/contact so we can focus on your issue.

     

    Thanks

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    Answered by b2bcontact on July 25, 2013 at 11:26 AM

    Are there issues with the security certificate again? We cloned a form yesterday and are now recieving the security wanrning in FireFox. The orginal form works fine.

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    JotForm Support

    Answered by EltonCris on July 25, 2013 at 01:11 PM

    @b2bcontact

    My colleague has responded to your thread here: http://www.jotform.me/answers/248492. Kindly use that thread for your follow up questions and please provide the asked details.

    Thank you!