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getting Firefox warning on secure form that jotform.com's security certificate is invalidAsked by UnitedStatesRareCoinAndCurrency on January 28, 2013 at 05:12 PM
Below pleases find the browser warning message that comes up when trying to use the form:
This Connection is Untrusted
You have asked Firefox to connect
securely to submit.jotform.us, but we can't confirm that your connection is secure.
Normally, when you try to connect securely,
sites will present trusted identification to prove that you are
going to the right place. However, this site's identity can't be verified.
What Should I Do?
If you usually connect to
this site without problems, this error could mean that someone is
trying to impersonate the site, and you shouldn't continue.
submit.jotform.us uses an invalid security certificate.
The certificate is only valid for the following names:
(Error code: ssl_error_bad_cert_domain)
Hey, have you recieved a response to this yet? If so, what was it? I hate to think that Jotform has no response. I am considering signing up as a paying customer. Please let me know.
The problem has to do with the fact that we are currently having issues with CloudFare, our security layer provider, in some regions. (especially in jotform.us domain ) So this domain has been disabled temporary until the problem is fixed.
However, there is a workaround to solve the problem: Please loggin to www.jotform.com , then clone your form(s), and embed the cloned version(s) to your web page(s).
Cloned and new forms will be served from a different domain , so they should not be affected by the issue.
I am logged into jotform.com (I didn't even know there was a .us version and have never been there) and cloned the form, then went to embed the form and I am still given the ".us" link to embed. Is it safe to just change the .us to .com?
To show you what I mean, here's a screenshot of my browser window showing clearly that I am on the .com website, however the .us link is given to me for embed code.
We really apologize for the issue. After cloning the form, please change the domain from jotform.us to jotform.com. A same report about this lately has been fixed when doing this method.
Please try it also and let us know for results.
Thanks for your understanding and patience on this matter.
Hi, Jot Form Support,
I have facing same problem for certificate security. As followed with your instruction to clone my order form and embedded new code (after cloned) into Facebook, but it still appeared same problem.What should i do?
Hi, Jot Form Support,
I have facing same problem for certificate security. As followed with your instruction to clone my order form and embedded new code (after cloned) into Facebook with Jotform.com, but it still appeared same problem.What should I do?
If the code you got from the Embed Form Wizard starts with
please change it to
and let us know if it helps.
We have just been informed that the security certificate has been fixed. Thank you for your patience.
It is April 7th, 2013 and I am STILL experiencing this problem from multiple browsers.
I suggest you to create a separate thread using this link: www.jotform.com/contact so we can focus on your issue.
Are there issues with the security certificate again? We cloned a form yesterday and are now recieving the security wanrning in FireFox. The orginal form works fine.
My colleague has responded to your thread here: http://www.jotform.me/answers/248492. Kindly use that thread for your follow up questions and please provide the asked details.