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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my form not showing up on my website?

    Asked by qkremer on January 28, 2013 at 05:22 PM

    I have created my site in Adobe Muse and have used JotForm.me to create contact form. My file is functioning correctly directly from my harddrive, but the form does not show up after posting it with iPage. Please advise.

    Page URL:
    http://www.digital-queue.com/contact.html

    Screenshot
    contact form JotForm create contact form style size
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    Answered by jeanettebmz on January 28, 2013 at 08:37 PM

    We are currently having issues with CloudFare, our security layer provider,  in some regions. (especially in jotform.us domain ) . This has been temporary disabled until the issue is fixed

    To solve the display problem clone your form(s), and then embed cloned versions to your web pages.

    Cloned and new forms will be served from a different domain , so that they will not be affected by the issue.

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    Answered by qkremer on January 28, 2013 at 08:50 PM

    Cloned form is not working either.

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    Answered by jeanettebmz on January 28, 2013 at 09:25 PM

    Can you please share with us the form's URL?

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    Answered by qkremer on January 31, 2013 at 01:29 PM

    <script type="text/javascript" src="//form.jotform.us/jsform/30278090177152"></script>

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    Answered by qkremer on January 31, 2013 at 01:30 PM
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    JotForm Support

    Answered by EltonCris on January 31, 2013 at 01:36 PM

    Hi,

    Please try updating your form embed code to this. (I've changed the domain from jotform.us to jotform.com)

    <script type="text/javascript" src="//www.jotform.com/jsform/30278090177152"></script>

    Let us know if this doesn't help. Thanks!

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    Answered by qkremer on January 31, 2013 at 02:16 PM

    No change.

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    Answered by qkremer on January 31, 2013 at 03:16 PM

    Please advise!

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    Answered by jeanettebmz on January 31, 2013 at 04:06 PM

    There seems to be a conflict with your jquery libraries in your page

    Please insert this function right before your form's code

    <script>jQuery.noConflict();</script> 

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    Answered by qkremer on February 01, 2013 at 02:55 PM

    Still no results!!! HELP!

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    Answered by jefreylandicho on February 01, 2013 at 03:35 PM

    Hi I checked you site

    The end tag </ should be </script>. You may also want to div tags as I can see some inconsistencies

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    JotForm Support

    Answered by Mike_T on February 01, 2013 at 03:37 PM

    Jefreylandicho is right.

    You are missing the ending 'script' part.

    Please try the following embed code:

    <script type="text/javascript" src="//www.jotform.us/jsform/30278090177152"></script>

    Thank you.

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    Answered by qkremer on February 01, 2013 at 04:07 PM

    OK. Fixed the <script type="text/javascript" src="//www.jotform.us/jsform/30278090177152"></script>

    Tried it with www.jotform.us and www.jotform.com

    Still not working... I don't know anything about div tags!?!

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    JotForm Support

    Answered by jonathan on February 01, 2013 at 05:00 PM

    @qkremer

    Hi, are you using a website template on your web pages? We have to know the process how you embed the form into your web page.

    I am trying to figure out the basis of your website -- I did found adobe business catalyst within the code-- is this what you are using to build the site?

    Please update us so we can check more.

    Thanks.

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    Answered by qkremer on February 01, 2013 at 05:09 PM

    I have created my site in Adobe Muse and have used JotForm.me to create contact form. I started with a template and made some minor changes prior to adding the HTML to my Muse file. I then exported an HTML file and posted it using iPage. My file is functioning correctly directly from my harddrive, but the form does not show up on the www.

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    JotForm Support

    Answered by jonathan on February 01, 2013 at 05:32 PM

    Thank you for the detailed information. I can see it is much complicated steps than I assumed initially.

    Here is my suggestion -- please try first embeding the form in your adobe muse site using the standard jotform method. This one -Adding-Form-to-Adobe-Muse. When done, check your website again.

    Inform us if you have question on doing this.

    Thanks.

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    JotForm Support

    Answered by Mike_T on February 01, 2013 at 06:01 PM

    There is a positioning issue, form is loading but it is not in the right place.

    If the standard embedding Adobe Muse instructions are not working for you, you may try to inject a little CSS to your page in order to solve the positioning issue.

    For example, you can add highlighted code your your digital-queue.com/contact.html file.

    <div class="grpelem" id="u1679" style="z-index: 200; position: relative; top: 75px; left: 600px;">

    This is how it will look like:

    Thank you.

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    Answered by qkremer on February 02, 2013 at 10:25 AM

     <div class="grpelem" id="u1679">style="z-index: 200; position: relative; top: 75px; left: 600px;">

        <script>jQuery.noConflict();</script> 

    <script type="text/javascript" src="//www.jotform.com/jsform/30278090177152"></script>

    </div>

     

    ???? still no results!

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    JotForm Support

    Answered by jonathan on February 02, 2013 at 08:15 PM

    Sorry for the delayed response.

    --

    But I think you are not doing the suggested by Mike_T, 

    correct: 

    <div class="grpelem" id="u1679" style="z-index: 200; position: relative; top: 75px; left: 600px;">

     

    not correct:

     <div class="grpelem" id="u1679">  style="z-index: 200; position: relative; top: 75px; left: 600px;">

    Please correct this and test again. Inform us of the results when you can.

    Thanks.

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    Answered by qkremer on February 02, 2013 at 08:22 PM

    THATS IT! IT WORKS!!!!

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    Answered by qkremer on February 02, 2013 at 08:23 PM

    Thank you Jonathan and to the rest of the team!

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    JotForm Support

    Answered by jonathan on February 02, 2013 at 08:48 PM

    You're quite welcome. Mike_T was the genius in that solution =) . I was only riding on it.

    I checked your website, and can see the form now. 

    Feel free to contact us again anytime.

    Cheers!

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    Answered by GorTroTse on November 17, 2016 at 10:53 AM

    Similar problem with this: http://eatcrowfilms.com/script-analysis.html
    Adobe Muse

    <div class="analysis" id="666" style="z-index: 200; position: relative; top: 0px; left: 0px;">

    <script type="text/javascript" src="https://form.jotform.com/jsform/63213150041134"></script>

     

    </div>

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    JotForm Support

    Answered by ashwin_d on November 17, 2016 at 12:34 PM

    Hello GorTroTse,

    I have moved your question to a new thread and you will be answered here:  

    https://www.jotform.com/answers/992400

    Thank you!