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  • Profile Image

    I have been having a problem getting the email notifications of form submissions.

    Asked by FosterMom on January 28, 2013 at 06:18 PM

    This has been an ongoing problem that I am told it has to do with my email address and has been corrected each time. Then it happens again in about a month. Is there any way to make sure the corrections keep working?

     

    Please help.

    Thank you.

    Page URL:
    http://www.jotform.com/?formID=22217957436156

  • Profile Image
    JotForm Support

    Answered by Welvin on January 28, 2013 at 09:33 PM

     

    Hi,

    Your email address is IN our bounce list with the following result and reason(s);

    Result: 

    rsinparadise@comcast.net is IN the bounce list  

    Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'imta37.emeryville.ca.mail.comcast.net comcast 199.255.195.7 Comcast block for spam.  Please see http://postmaster.comcast.net/smtp-error-codes.php#BL000000'

    Please take note of the reason, your mail service provider has rejected the emails coming from Jotform. Check this guide for the solutions and further informations: How to setup email alerts to prevent "emails not being received" issues.

    Also, if you have the option to add noreply@jotform.com to your Safe Sender list then please try doing so.

    I have now removed your email address from the said list so it should be working fine now.

    Furthermore, we are having problems with comcast.net emails but we will try contact them about the issue and let you know for the results once done.

     

    Thank you.