- mr44toesAsked on January 28, 2013 at 07:06 PM
I'm suddenly unable to see any forms on my WordPress sites.
Please note that all of these sites are in varying stages of development, and none is really "live." Also, I don't think we've used your service more than a handful of times over the period of time we've been using your forms.
- jeanettebmzAnswered on January 28, 2013 at 09:39 PM
The problem has to do with the fact that we are currently having issues with CloudFare, our security layer provider, in some regions. (especially in jotform.us domain ) So this domain has been disabled temporary until the problem is fixed. I am able to see the form from outside .us domain
As a workaround to solve the problem please clone your form(s), then embed the cloned versions to your web pages.
Cloned and new forms will be served from a different domain , so that they will not be affected by the issue.
- mr44toesAnswered on January 31, 2013 at 01:27 PM
Hmmm. Tried your solution. Still not seeing the forms.
- jeanettebmzAnswered on January 31, 2013 at 01:35 PM
Our security layer (Cloudfare) for jotform.us is temporary disabled until AT&T and CloudFlare solve the problem.
If you're not using AT&T as an ISP, it still may affect your connection if your ISP is working with AT&T.Acccording to Clourdfare it appears to be a recursive DNS issue, so this is beyond our boundaries.A possible solution
Please change it to this one
- mr44toesAnswered on January 31, 2013 at 01:35 PM
Okay, now the forms do eventually resolve, but it takes several minutes.
- mr44toesAnswered on January 31, 2013 at 01:39 PM
Your latest work-around doesn't work.
- jeanettebmzAnswered on January 31, 2013 at 01:56 PM
You can try to bypass router settings by setting custom DNS servers directly in Windows.
However , this should be done by those users of you that might be AT&T customers.
I am sorry , but my best advice is to wait for an update on this issue