What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What happened?

    Asked by mr44toes on January 28, 2013 at 07:06 PM

    I'm suddenly unable to see any forms on my WordPress sites.

     

    Please note that all of these sites are in varying stages of development, and none is really "live."  Also, I don't think we've used your service more than a handful of times over the period of time we've been using your forms.

    Page URL:
    http://bigfatmouse.com/Catnotes/?page_id=190

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    Answered by jeanettebmz on January 28, 2013 at 09:39 PM

    The problem has to do with the fact that we are currently having issues with CloudFare, our security layer provider,  in some regions. (especially in jotform.us domain ) So this domain has been disabled temporary until the problem is fixed. I am able to see the form from outside .us  domain

    As a workaround to solve the problem please clone your form(s),  then embed the cloned versions to your web pages.

    Cloned and new forms will be served from a different domain , so that they will not be affected by the issue.

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    Answered by mr44toes on January 31, 2013 at 01:27 PM

    Hmmm.  Tried your solution.  Still not seeing the forms.

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    Answered by jeanettebmz on January 31, 2013 at 01:35 PM

    Our security layer (Cloudfare) for jotform.us is temporary disabled until AT&T and CloudFlare solve the problem.

    If you're not using AT&T as an ISP, it still may affect your connection if your ISP is working with AT&T.

    Acccording to Clourdfare it appears to be a recursive DNS issue, so this is beyond our boundaries. 
    A possible solution

    Let's say your current embedded code is this one:

    <script type="text/javascript" src="http://form.jotform.us/jsform/30286230863149"></script></p>

    Please change it to this one

    <script type="text/javascript" src="http://www.jotform.com/jsform/30286230863149"></script></p>
    Let us know if this was of help
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    Answered by mr44toes on January 31, 2013 at 01:35 PM

    Okay, now the forms do eventually resolve, but it takes several minutes.

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    Answered by mr44toes on January 31, 2013 at 01:39 PM

    Your latest work-around doesn't work.

     

     

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    Answered by jeanettebmz on January 31, 2013 at 01:56 PM

    You can try to bypass router settings by setting custom DNS servers directly in Windows.

     

    However , this should be done by those users of you that might be AT&T customers.

    I am sorry , but my best advice is to wait for an update on this issue