What happened?

  • Profile Image
    mr44toes
    Asked on January 28, 2013 at 07:06 PM

    I'm suddenly unable to see any forms on my WordPress sites.

     

    Please note that all of these sites are in varying stages of development, and none is really "live."  Also, I don't think we've used your service more than a handful of times over the period of time we've been using your forms.

  • Profile Image
    jeanettebmz
    Answered on January 28, 2013 at 09:39 PM

    The problem has to do with the fact that we are currently having issues with CloudFare, our security layer provider,  in some regions. (especially in jotform.us domain ) So this domain has been disabled temporary until the problem is fixed. I am able to see the form from outside .us  domain

    As a workaround to solve the problem please clone your form(s),  then embed the cloned versions to your web pages.

    Cloned and new forms will be served from a different domain , so that they will not be affected by the issue.

  • Profile Image
    mr44toes
    Answered on January 31, 2013 at 01:27 PM

    Hmmm.  Tried your solution.  Still not seeing the forms.

  • Profile Image
    jeanettebmz
    Answered on January 31, 2013 at 01:35 PM

    Our security layer (Cloudfare) for jotform.us is temporary disabled until AT&T and CloudFlare solve the problem.

    If you're not using AT&T as an ISP, it still may affect your connection if your ISP is working with AT&T.

    Acccording to Clourdfare it appears to be a recursive DNS issue, so this is beyond our boundaries. 
    A possible solution

    Let's say your current embedded code is this one:

    <script type="text/javascript" src="http://form.jotform.us/jsform/30286230863149"></script></p>

    Please change it to this one

    <script type="text/javascript" src="http://www.jotform.com/jsform/30286230863149"></script></p>
    Let us know if this was of help
  • Profile Image
    mr44toes
    Answered on January 31, 2013 at 01:35 PM

    Okay, now the forms do eventually resolve, but it takes several minutes.

  • Profile Image
    mr44toes
    Answered on January 31, 2013 at 01:39 PM

    Your latest work-around doesn't work.

     

     

  • Profile Image
    jeanettebmz
    Answered on January 31, 2013 at 01:56 PM

    You can try to bypass router settings by setting custom DNS servers directly in Windows.

     

    However , this should be done by those users of you that might be AT&T customers.

    I am sorry , but my best advice is to wait for an update on this issue