What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not letting me login to change payment information

    Asked by HTurner on January 28, 2013 at 07:53 PM

    Recieved an email saying payment needed to be updated, Directs me to Plimus site which won't let me log in. Site here does not let me update either, HELP!!!!!!!!!!!!!!!

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    Answered by jeanettebmz on January 28, 2013 at 08:23 PM

    Hello

    We are moving away from Plimus. So in order for you to make a payment with an updated credit card, please follow this link

    http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=HTurner

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    Answered by HTurner on January 29, 2013 at 07:29 AM

    it would have been helpful if I had gotten an email about this considering there is no phone support. Thank you though

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    JotForm Support

    Answered by EduardoMendez on January 29, 2013 at 11:24 AM

    We apologize for the inconveniences.

    Please do let us know if you had success and if you need any further assistance!