My form is not working on my website

  • iapi2016
    Asked on January 22, 2019 at 9:50 AM

    hello, why i am not receiving any form since the 16 of january??

    i have some customers contacting me telling they are not able to send it …. why? 


  • Welvin Support Team Lead
    Replied on January 22, 2019 at 11:16 AM

    I see that you have posted a new thread with a similar inquiry, but with the URL of the website. Thank you for providing that.

    I checked the website, and I can also replicate the problem. The form validation is not working, and the submit gets stuck at Please Wait... message. This is a clear indication that your form is experiencing conflict in the page. To fix this, you will need to re-embed the form using our iframe method:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code