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WVjd5253Asked on January 22, 2019 at 10:15 AM
I wrote the other day that I could not get into a form that I created. Your response states:
The form you are referring to is disabled. To enable it, please follow the guide below.
Guide:
1.) Click the form
2.) Click "More"
3.) Find "Enable" then click it to enable the form.When I click on the form. Nothing happens. More doesn’t show up. The box will not check. The star will not select. I can open all of the items in the black bar at the top, but nothing below the bar responds when I click on them.
Page URL: https://www.jotform.com/myforms/ -
Richie JotForm SupportReplied on January 22, 2019 at 11:41 AM
May we know what forms are not enabled?
I have checked your account and I can't seem to replicate the issue.
Here is my screen cast:
Can you please try using other web browser or clearing your browser cache when selecting your form?
Please give it a try and let us know if the issue still remains.
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WVjd5253Replied on January 22, 2019 at 12:43 PMI think I figured it out. In Explorer, even though my cursor changed to a hand indicating a link, I could not access anything below the black bar at the top of the page. I opened the page in Firefox and was able to access the form. Obviously, Explorer is not compatible with the page.
Kenneth W. Lake
Job Developer
Bureau of Children and Families
Department of Health and Human Resources
153 West Main Street
Suite D, Room 312-2
Clarksburg, WV 26301
(304) 627-2295 ext 1041773238
Kenneth.W.Lake@wv.gov
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Richie JotForm SupportReplied on January 22, 2019 at 2:01 PM
The form builder should be compatible with all web browsers. It could be that something is blocking the form builder from working correctly using Internet Explorer.
If you need further assistance, let us know.