Matuska Taxidermy Jotform Account

  • Jossie Bulcock
    Asked on January 22, 2019 at 10:27 AM

    Hi,

    We have an account with you guys with a few different forms we have created for information and schooling requests. For some reason our account got suspended. Can you tell me how to fix this as we have customers/students wanting to apply.


    Thanks!

  • Bitia JotForm Support
    Replied on January 22, 2019 at 11:17 AM

    We will be glad to assist you if you kindly provide us with the username or email linked to your account.

    Thank you.

  • Jossie Bulcock
    Replied on January 22, 2019 at 11:18 AM

    matuskataxidermy@gmail.com is the email on the account. 


    Thanks!

  • Bitia JotForm Support
    Replied on January 22, 2019 at 11:30 AM

    Upon review of your account it was found suspended due to form: http://www.jotform.us/form/83078658242161 requesting credit card information on plain field texts.

    https://www.screencast.com/t/bO5W6aVufU

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    The infringing fields have been deleted (Credit Card information) and your account has been reactivated.

    Thank you.