PDF Editor: It just shows a blank white page when you open it.

I am trying to get an application off and the PDF editor is not working today. Any thoughts?

I have tested my sample form and it seems that the PDF editor is working correctly at my end.

May we know if there is an error message when you try to open the new PDF editor?

Can you please try clearing your web browsers cache or use another web browser in opening the new PDF editor?

Please give it a try and let us know if the issue still remains.

I cleared Cache from both FireFox and Chrome. Neither is not downloading for me. Please help! Thanks
Elizabeth
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I get a blank screen; no error message at all…
Elizabeth
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I have checked your account and you have no submissions in your form.

If you want to view the new PDF editor, you need to have a submission in your form.

Or you can view it via the notification email>Advanced>PDF attachment

Hope this information helps.

If the issue still remains, let us know.

I have 311 admissions under “Class of 2023 Application for Admissions “ and I need to print the very last one. It is a form that has been shared with me and I have been printing these forms since January 4th with no issues. Today, I came in and am no longer able to download the last one and print it. I get a blank screen. See below…..
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We are sorry for the inconvenience this may have caused. I checked the form shared with you and was able to replicate the problem.

I have now elevated this issue to the next level support so that they can investigate the problem. We will notify you here and on your email at once when a status update is available.

Thank you for your understanding.

Hi,

Sorry for the inconvenience, this issue is fixed now.

Thank you

Thank You….. it now works!
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