I would like to cancel my account for now but will my forms remain in my account if I join again?

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    Devorah Steinberg
    Asked on January 22, 2019 at 12:11 PM

    I currently have several forms created in my account but do not need them to be active at this time so would like to cancel my account. Wondering if my forms will remain in my account so when I become active again in the future will I be able to use them again?



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    david
    Answered on January 22, 2019 at 01:15 PM

    Your forms and data would be retained for future use even if you downgrade back to a Free account.  Since your subscription is paid via PayPal, the best way to cancel it would be via the PayPal dashboard.  Here is more information regarding how to do so:

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription