Form is not including all information in the confirmation emails!

  • Profile Image
    LumeritEducation
    Asked on January 22, 2019 at 12:26 PM

    Hi, 

    I have a pretty lengthy form, that has all required information included. When I do the tests, it includes only some of the information and it also is not including the updated questions from my form. 

    Also, it is not pulling information to my spreadsheet that was linked. 

    How can I fix this? 

    Thank you!

     

  • Profile Image
    Kiran
    Answered on January 22, 2019 at 01:57 PM

    As I check the email notifications sent from your form, it seems that they are being sent as it is set in the notification.

    154818325823012019_000100_2.png

    If you need to customize the email template, please follow the guide below:

    https://www.jotform.com/help/430-How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders

    Also, it is not pulling information to my spreadsheet that was linked. 

    We are unable to access the Spreadsheet linked to the form due to permissions issue. Please try reintegrating the Google spreadsheet to your form if you are experiencing any issues with it.

    Please get back to us if the issue still persists. We will be happy to assist. 

  • Profile Image
    LumeritEducation
    Answered on January 22, 2019 at 02:39 PM

    Perfect! That helped me!!