Email Content fields are missing

  • cheapo
    Asked on January 22, 2019 at 12:55 PM

    I am working On Original Drill Out Storage and I edit the close out email for the drivers information only so when the edit the form only the drivers info will appear but when i close it out and i receive the email i only get some information not all i already checked the email content and it correct and also verified the condition and its correct as well if you can please help me find the problem i would really appreciate it.. Thank you   

     

     
    This is a screen shot of the information that is only showing on the email.
  • cheapo
    Replied on January 22, 2019 at 12:57 PM

    1548179826Untitled Screenshot 10

  • Richie JotForm Support
    Replied on January 22, 2019 at 2:56 PM

    I have tested a cloned version of your form and replicated the issue.

    Can you please try setting your Clear Hidden Field values to "Clear On Being Hidden"?

    Email Content fields are missing Image 1 Screenshot 20

    Please give it a try and let us know if the issue still remains?

  • cheapo
    Replied on January 23, 2019 at 11:56 AM

    I dont think thats the problem... The way I have set up my form is impossible to use the clear on being hidden because I have a drop down called Quoting/Total Form with 3 options *Quoting(information to quote customer) *Win Job Information(information for the job service) *Total Form (all the form) and by selecting the options depends the dropdown i selected is the elements shown and if i use that "clear on being hidden when i select the total form some fields i filled in in the Quoting part deletes and i dont want that 

  • Richie JotForm Support
    Replied on January 23, 2019 at 1:15 PM

    It seems that data is being hidden after the submission. Can you please try to edit your email notification and disable the Hide Empty Fields feature?

    Email Content fields are missing Image 1 Screenshot 20


    Please give it a try and let us know if the issue still remains.