Does Jotform work better on certain browsers?

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    Tradecraft
    Asked on January 22, 2019 at 04:38 PM

    Hello, 

     

    I occasionally hear from my clients that the Jotform doesn't submit correctly. I'm unclear at this point if it's a user error or maybe they're using a browser that isn't as well supported?

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    Jed_C
    Answered on January 22, 2019 at 07:04 PM

    Jotform supports all major browsers like Chrome, Firefox, IE, Edge. Please note that not all browsers will render the form the same as the other as the browsers are totally different from each other.

    The issue with error on submission occurs most of the time when the form is embedded on a site. The website script is causing some conflict with Jotform's Javascript library. We have a workaround for this, to embed the form using iframe.

    Some of the issue we counter is a conditional conflict in the form. Some users creates a tons of conditions and don't know that some of their conditions are already conflicting with each other. What we do is we investigate on their forms and offers some suggestion to improve the form performance.

    If you encounter any issues with your form, don't hesitate to reach out to us. We'll be happy to help.