HIPAA Compliance: Is Dropbox integration available?

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    Asked on January 22, 2019 at 05:42 PM

    Good afternoon,

    We did not use the BOX integration feature for our HIPPA form, we just added the specific box emails as a destination for the PDF. 

    It seems now that we have upgraded to HIPPA, the PDFs are no longer sending to the BOX folders. 

    Please let us know if this has changed or if there is something we can do to make this work.


    Thank you

  • Profile Image
    Answered on January 22, 2019 at 08:28 PM

    Upon checking, I can see that your form http://www.jotform.us/form/90217159116150 is not integrated with Box.com.

    1548206863The Easiest Online Form Builde

    Please re-integrate it again by following this guide https://www.jotform.com/help/349-How-to-Integrate-JotForm-with-Box.

    I also noticed that you haven't upgraded or switched your account to HIPAA yet. Please follow this guide to switch your account to HIPAA https://www.jotform.com/help/500-How-to-upgrade-to-HIPAA-Compliance.

    Let us know if you have any questions or if you need further assistance. 

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    Answered on January 23, 2019 at 01:10 AM

    Correct. Like I said, we did not use the Box integration. Rather, under the "Emails" Section, we added another notification email that sends directly to a Box folder. This has been working for us just fine until we upgraded to HIPAA Compliant today. Since I could not find a work around for this, I downgraded again back to the regular system so that I could try and test other ways to figure out a solution. 

    Here is what I mean by sending a Box notification e-mail instead of actually integrating the form with Box directly. 

    1548224039Screen Shot 2019-01-22 at 10.1

    1548224065Screen Shot 2019-01-22 at 10.1


    Since I noticed that after upgrading to HIPAA forms, there was no way to integrate with Box, I decided to try using Dropbox instead. However, now that I am trying to upgrade to the HIPAA Compliant system again, it is telling me that I cannot because "Dropbox" is not a hipaa compliant system. But it was earlier when I did the integration. It seems that things are not always standard with the form settings. Earlier today Dropbox was an option and now it is telling me that it is not an option with HIPAA forms. So I am a bit confused. 

    1548223865Screen Shot 2019-01-22 at 10.0


  • Profile Image
    Answered on January 23, 2019 at 01:20 AM

    Also, I just upgraded back to the HIPAA compliance, signed the BAA, and it is not showing in my account. It looks as if I have not upgraded at all. But I have a signed copy of my BAA. 

    Please advise. I really don't want to change my password and sign up for a third time. 

    Thank you. 

    1548224366Screen Shot 2019-01-22 at 10.11548224401Screen Shot 2019-01-22 at 10.1

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    Answered on January 23, 2019 at 03:10 AM

    I checked on our test HIPAA account and Dropbox integration is available. I am not sure why you got that message. I will have to check this with our developers. 

    I moved your other question issue to a separate thread - https://www.jotform.com/answers/1709683