I cannot recieve emails

  • bfsmachinery
    Asked on January 22, 2019 at 5:44 PM

    I am not receiving emails, on my email "info@bfsmachinery.com". Please help.

  • Donald_H
    Replied on January 22, 2019 at 8:42 PM

    Your Notification email is set up correctly on your form. Please check the spam folder to ensure the emails are not ending up there. If so, follow this guide to whitelist Jotform IP Addresses and Domains.

  • SANJAY
    Replied on January 22, 2019 at 9:42 PM

    Did the whitelist email and IP addresses. Still not receiving emails. Spoke with our GSuit email service from Google. They say, email sending is problem.

    When I fill the form on my website, this appears in submission of Jotform. But does not get delivered "info@bfsmachinery.com"

  • Mert Ceylan JotForm Developer
    Replied on January 23, 2019 at 2:32 AM

    I have noticed that you have set up your own SMTP. I have sent you a test submission but your auto-responder did not send me a notification mail. We have tested our own SMTP and it works correctly, please make sure that your SMTP works. If you have any more difficulties regarding this you should consider using the JotForm SMTP.

    If you need further assistance feel free to contact us.



  • Sanjay
    Replied on January 23, 2019 at 2:39 AM

    Hello,

    I spoke with google and they confirmed their smtp as - smtp.gooogle.com,

    Still its not working.

     In this case, pls guide me how I shud use jotform smtp.


    Many thanks 

  • BJoanna
    Replied on January 23, 2019 at 3:41 AM

    It seems that your SMTP Details are incorrect. The Username should be your email address.

    1548232633username Screenshot 10

    Please double check the other details as well. 

    How to Edit/Delete Sender Emails on SMTP Settings

    How to Setup SMTP for a Form

    How to Use Your Gmail Account as Your Email Sender via SMTP

    You can also use our emails address noreply@jotform as the Sender Email of your email alerts.