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    Form used on Google site has the word ALL in the country field

    Asked by mtlscouts_committee on January 29, 2013 at 02:10 AM

    After several years of having my form embeded in my google site using your gadget, I just noticed that my COUNTRY field is getting pre-populated with the word 'ALL' when the form appears.  This wasn't happening when I first set up the form.  This also does not happen when I edit the form on Jotform site, nor does it happen if I access the form directly (http://www.jotform.com/xxxxx).  It only seems to happen on my google site.  How do I get rid of it?  I have no hover text, no default value, no hint example defined for the field, and no extra/injected CSS.

    The form ID is: 92401307562

    Also, is it true that if my form is embeded using your gadget (http://hosting.gmodules.com/ig/gadgets/file/102235888454881850738/jotform.xml), all submissions will always be done using SSL?  Is there an alternate gadget I could use to avoid SSL?

    Thanks;

    EDIT:  Even though I logged out and then logged in with a different account, this question was recorded to the first account I was logged in as (mtlscouts_committee).  However, it should be logged to account 'artob'.  I don't seem to have a way to move it...

    Page URL:
    https://sites.google.com/site/huronparts/contactus

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    Answered by pinoytech on January 29, 2013 at 03:39 AM

    Hi,

    Your form is working fine on our end upon checking. Pleas take a look screenshot of your form here. With regards on using non-secured form into your google site, the solution is put non-secured Form from google site using 3rd party embed gadget.

    1. Go to you google site

    2. Switch to Edit mode

    3. Open "Insert Menu" then select "More Gadgets" at the bottom

    4. Select "Embed Gadget".

    5. Put your Form iFrame code, adjust gadget width and height, then press OK.

    If you need further assistance, do let us know.

    Thank you!

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    Answered by mtlscouts_committee on January 29, 2013 at 03:27 PM

    Hi pinoytech;

    First off, thanks for the info on the embeded gadget.

    Regarding the country field... I saw the screenshot, and it does not have the word 'ALL' in the country field.  However, I also noticed that the screen capture was done very quickly after the form first shows up (since I see the capchca is not yet loaded).  The fact is that the problem is still there.  You just need to wait a few seconds for the word 'ALL' to appear (at about the same time as the capchca).

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    JotForm Support

    Answered by jonathan on January 29, 2013 at 05:49 PM

    @mtlscouts_committee

    Hi, in my attempt to achieved a similar observation on your website, I could not make the captcha field to work. It never stop churning on my end. However, it does work fine when using the direct URL of the form.

    Please try enabling re-captcha on in the captcha field and observe again. Keep us posted on this, so we can check further if there is related issue on the form.

    Thanks.

     

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    Answered by mtlscouts_committee on January 29, 2013 at 06:08 PM

    I just switched to re-captcha, and the same thing happens.  Once the captcha is shown, the word 'ALL' appears on the form.  As I said earlier, it only seems to happen when embedded in my google site.  It works fine in stand alone mode.

    I cannot leave the re-captcha enabled, since it seems to not work with IE8.  Using IE8, I do not get the re-captcha at all, and there is a script error:

    Webpage error details
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C)
    Timestamp: Tue, 29 Jan 2013 23:07:32 UTC
    Message: 'Recaptcha' is undefined
    Line: 129
    Char: 11
    Code: 0
    URI: https://rlog57a7sa3rr09r2h7dakno7i5m363l-a-sites-opensocial.googleusercontent.com/gadgets/ifr?url=http://hosting.gmodules.com/ig/gadgets/file/102235888454881850738/jotform.xml&container=enterprise&view=default&lang=en&country=ALL&sanitize=0&v=f7b79ebb8db50c83&up_form_id=92401307562&libs=core&mid=163&parent=https://sites.google.com/site/huronparts/contactus

    ???

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    JotForm Support

    Answered by jonathan on January 29, 2013 at 06:23 PM

    Thank you for accomodating my request. I did able to see this issue on your website. 

    Forgive my persistence, but can you re-enable the re-captcha on? I wanted to see how it is on your google site. I am trying to establish a reference for the issue.

    I can say there is no fault in the form as this is easily established on the stand alone form. However, it might be a conflict with the captcha field and the google site. So, I wanted to check similarly if re-captcha is set to on.

    Please inform us if you can do this temporarily and I will check. You can remove the re-captcha immediately later.

    Thanks.

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    Answered by mtlscouts_committee on January 29, 2013 at 07:06 PM

    I have put back the re-captcha.  It seems to be delayed in deploying, since I still see the captcha on my google site.  I would prefer not to leave it on too long, due to the IE8 problems with teh re-captcha.

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    JotForm Support

    Answered by jonathan on January 29, 2013 at 07:21 PM

    I understand your worry. You may now turn off the re-captcha. I was able to reproduce the issue even with the re-captcha set to on.

    I know that you maybe requiring the captcha field on the form... but have you already tried also without the captcha field? Does the same field exibit a similar behaviour when in google site?

    Thanks.