Captcha Submission Problem Blank Page

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    shjaberi
    Asked on January 29, 2013 at 03:35 AM

    I am having a problem with the captcha on the forms on my site because if a user types the wrong captcha key, he/she will be redirected to a blank page which has new captcha to enter with out submit button.

    when i checked it in preview page of myforms it works correctly and has submit form, but on my site it doesn't show?

    what should i do?

  • Profile Image
    pinoytech
    Answered on January 29, 2013 at 03:48 AM

    Hi,

    Sorry for the inconvenience that may have caused. Can you please share to us the URL of Form to investigate the issue and for further assistance?

    Thank you!

  • Profile Image
    shjaberi
    Answered on January 30, 2013 at 04:35 AM

    Hi

    thanks for your quick reply.

    my form url on jotform is http://www.jotform.me/?formID=30151364140439, as told you before in preview window of my form i see the button but in my site i can not, if wrong catcha is inserted!!!! my site is sharepoint base and i use embed code for showing your form.

    Thank you

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    EltonCris
    Answered on January 30, 2013 at 04:56 AM

    Hi,

    May we know the website URL where you've embedded your form so we can check it here? Have you tried using iframe embed code? This might fixed the cut off issue.

    Thanks!

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    shjaberi
    Answered on January 30, 2013 at 02:48 PM
    Hi I test iframe but the issue didn't solve! Here is URL of site http://uat.cbcf.org/prairies/GetInvolved/Events/Pages/default.aspxThank you in advance
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    EduardoMendez
    Answered on January 30, 2013 at 07:10 PM

    Hi there, 

    It seems like at this time this is the way that captcha is behaving.

    I will forward this to our dev team and they will update this thread as soon as there is any news.

    NOTE: We can not give an ETA on any of the requests that are sent in.

  • Profile Image
    aytekin
    Answered on January 31, 2013 at 01:55 AM

    Eduardo: This is not a problem. This is intentional. If the user enters incorrect captcha, we ask it again until the user enters the correct captcha. 

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    aytekin
    Answered on January 31, 2013 at 02:10 AM

    Here is the screenshot of the problem:

     

    It is happening because the javascript we have on the iframe code resizes the thank you page. That code needs to be fixed. I opened a ticket about this.

    For now, you can solve this problem by removing the javascript part of the iframe code. If you need help with that let me know. 

  • Profile Image
    shjaberi
    Answered on February 01, 2013 at 08:24 AM
    Hi Thanks for your reply I didn't use javascript part , just use iframe part of code
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    EduardoMendez
    Answered on February 01, 2013 at 10:51 AM

    Hi there, 

    To clarify what Aytekin has mentioned, the code that you have used to embed the form has two parts.  The iFrame part of the code and an added Java Script section.  You would need to remove the Java Script section as a temporary solution:

    Please give that a try and let us know if it works!

  • Profile Image
    shjaberi
    Answered on February 02, 2013 at 04:27 AM

    hi

    i did not java script part of code, i publish the form in a blank page, this time the cut off wouldn't happen!! may be my page is full of webparts and do not allow the captcha to resize!!!

    thank you for all your help

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    NeilVicente
    Answered on March 20, 2013 at 08:31 AM

    Hello,

    I have released a fix to make the form automatically increase its iFrame height when the user is redirected to the captcha page.

    Best regards