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NeillThompsonAsked on January 23, 2019 at 11:19 AM
Hello,
I am trying to use JotForm (which I think is FANTASTIC!) for a questionnaire I need people to complete and based on their answers, their response will be emailed to my customer care ticketing system. Everything is working well, barring one small niggling issue: the sender's email address. Is there any way the sender's email address can be set to the email address collected in the form? In essense, I am looking for the same sender-configurability as an html form running a cgi sendmail script would afford me, but with the power, ease and convenience of JoyForm.
Thanks,
Neill. -
David JotForm SupportReplied on January 23, 2019 at 1:05 PM
The sender name can be set to a field in the form, however, the sender address needs to be a static address. If it were possible to seemingly send emails from a specific address simply by entering it in a form, it would cause a lot potential issues for spoofed emails. The "Reply-to" address can be set to a field in the form:
https://www.jotform.com/help/25-Setting-up-Email-Notifications
But the actual sender needs to be either our noreply addresses or a specific custom address:
https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form