why won't my form load? server not responding

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    cindydangerjones
    Asked on January 29, 2013 at 10:03 AM
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    Welvin
    Answered on January 29, 2013 at 12:12 PM

    Hi,

    Apologize for the issue. We are actually having a problem with CloudFlare (our security layer provider) in some region especially jotform.us domain where you belong.

    To resolve it , please  clone your forms, and then embed cloned versions to your web pages. Cloned and new forms will be served from a different domain , so that they should not be affected by the issue.

    After cloning the form, please try changing the form domain from jotform.us to jotform.com in the form embed codes.

    Please let us know for results.

     

    Thanks