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E171841Asked on January 23, 2019 at 5:00 PM
We recently made a change in username and now we cannot reach the attachments, because the url for the submissions contain past username. Is there a way that we can get certain url from attachments to be changed to contain the past user name for a specific time period?
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jherwinReplied on January 23, 2019 at 7:55 PM
It seems that the excel you are trying to download or access has been deleted on submissions/data in your form.
Please note that once data/submission is deleted, you or we will not be able to restore it because the file is stored on your own server and we do not keep duplicate files.
The above link is your own upload space, the new username is set.
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E171841Replied on January 23, 2019 at 9:43 PMThe submissions have not been deleted. When the user name went from Teryn Long to Mohawk Industries the URL was changed from
https://www.jotform.com/uploads/teryn_long/82686850096166/4235531642317035339/Monarch.xlsx
To
https://www.jotform.com/uploads/mohawk_industries/82686850096166/4235531642317035339/Monarch.xlsx
As you can see they are the same submission the only change in the URL is the name. I need to know if Jotform is capable of reverting the URL name back to certain submission date to retrieve the attachment from the email summary.
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jherwinReplied on January 23, 2019 at 11:00 PM
When you change the username, all account-related username along with the custom URL and upload directory name will change as well.
Now, since the username is changed to "mohawk_industries" then the directory name will be changed to that new username: https://www.jotform.com/uploads/mohawk_industries/82686850096166/4235531642317035339/Monarch.xlsx
I tried to download that file and I was able to do so. If you want to restore the name of the upload directory to teryn_long then we can revert it back to the old username (teryn_long). Just request a username change using the "mohawk_industries" account.
Once it changes to old username the old links will work and you will be able to download the submissions.