Attachments cannot be located.

  • E171841
    Asked on January 23, 2019 at 5:00 PM

    We recently made a change in username and now we cannot reach the attachments, because the url for the submissions contain past username. Is there a way that we can get certain url from attachments to be changed to contain the past user name for a specific time period?

     

  • jherwin
    Replied on January 23, 2019 at 7:55 PM

    It seems that the excel you are trying to download or access has been deleted on submissions/data in your form.

    Please note that once data/submission is deleted, you or we will not be able to restore it because the file is stored on your own server and we do not keep duplicate files.

    https://www.jotform.com/uploads/E171841/90133943177155/4240841357194762644/HR%20Update%20Spreadsheet.xlsx

    The above link is your own upload space, the new username is set.

  • E171841
    Replied on January 23, 2019 at 9:43 PM
    The submissions have not been deleted. When the user name went from Teryn Long to Mohawk Industries the URL was changed from
    https://www.jotform.com/uploads/teryn_long/82686850096166/4235531642317035339/Monarch.xlsx
    To
    https://www.jotform.com/uploads/mohawk_industries/82686850096166/4235531642317035339/Monarch.xlsx
    As you can see they are the same submission the only change in the URL is the name. I need to know if Jotform is capable of reverting the URL name back to certain submission date to retrieve the attachment from the email summary.
    ...
  • jherwin
    Replied on January 23, 2019 at 11:00 PM

    When you change the username, all account-related username along with the custom URL and upload directory name will change as well.

    Now, since the username is changed to "mohawk_industries" then the directory name will be changed to that new username: https://www.jotform.com/uploads/mohawk_industries/82686850096166/4235531642317035339/Monarch.xlsx

    I tried to download that file and I was able to do so. If you want to restore the name of the upload directory to teryn_long then we can revert it back to the old username (teryn_long). Just request a username change using the "mohawk_industries" account.

    Once it changes to old username the old links will work and you will be able to download the submissions.