What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My forms won't load. I get a message, server timed out.

    Asked by cindydangerjones on January 29, 2013 at 11:01 AM

    My internet is working fine, and the rest of my pages load, but the forms won't. I get an error message, "server timed out". I am able to see them on my phone with 3G, but not on my home internet. I also tried going to the cafe, to try their internet, but it didn't work. My job is able to see them on their internet though. Please help.

    Page URL:

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    Answered by jeanettebmz on January 29, 2013 at 12:36 PM

    The problem has to do with the fact that we are currently having issues withCloudFare, our security layer provider,  in some regions. (especially in jotform.us domain ) So this domain has been disabled temporary until the problem is fixed.

    However, there is a workaround to solve the problem: Please loggin to www.jotform.com , then  clone your form(s),  and embed the cloned version(s) to your web page(s).

    If  the builder still renders the form's code with  .us, please change it manually to .com and that should solve the issue

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    Answered by cindydangerjones on January 29, 2013 at 02:08 PM

    It worked! Thank you so much :)

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    Answered by cindydangerjones on January 30, 2013 at 11:52 AM

    What worked yesterday didn't work today. I cloned a form, and it wouldn't load. Then I went in and changed .com to .us and I get an error, "invalid form url, this form is not available for this domain"

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    JotForm Support

    Answered by EduardoMendez on January 30, 2013 at 12:30 PM

    Are you still having this issue?

    I can see your form on the provided:

    Please let us know if the issue continues!