My forms won't load. I get a message, server timed out.

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    cindydangerjones
    Asked on January 29, 2013 at 11:01 AM

    My internet is working fine, and the rest of my pages load, but the forms won't. I get an error message, "server timed out". I am able to see them on my phone with 3G, but not on my home internet. I also tried going to the cafe, to try their internet, but it didn't work. My job is able to see them on their internet though. Please help.

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    jeanettebmz
    Answered on January 29, 2013 at 12:36 PM

    The problem has to do with the fact that we are currently having issues withCloudFare, our security layer provider,  in some regions. (especially in jotform.us domain ) So this domain has been disabled temporary until the problem is fixed.

    However, there is a workaround to solve the problem: Please loggin to www.jotform.com , then  clone your form(s),  and embed the cloned version(s) to your web page(s).

    If  the builder still renders the form's code with  .us, please change it manually to .com and that should solve the issue

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    cindydangerjones
    Answered on January 29, 2013 at 02:08 PM

    It worked! Thank you so much :)

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    cindydangerjones
    Answered on January 30, 2013 at 11:52 AM

    What worked yesterday didn't work today. I cloned a form, and it wouldn't load. Then I went in and changed .com to .us and I get an error, "invalid form url, this form is not available for this domain"

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    EduardoMendez
    Answered on January 30, 2013 at 12:30 PM

    Are you still having this issue?

    I can see your form on the provided:

    Please let us know if the issue continues!