What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form can take age's to load - if at all

    Asked by ScubaCool on January 29, 2013 at 11:13 AM

    Hi

    Firstly, I absolutely love your product. It works very well and has saved me a fortune as a new business. As submissions increase I will have no issue in paying for your premium services...

    Sometimes the form can take quite a bit of time to load. Is there any way of speeding this process up or something I can change/do?

    Thanks

    ScubaCool

    Page URL:
    https://www.scubacool.co.uk/ebay-custom-design/

  • Profile Image
    JotForm Support

    Answered by Goldo on January 29, 2013 at 12:44 PM

    Form load times should not be an issue as your form is not that long.

    However, please try to change the embed code from below. We are replacing form.jotformeu with www.jotformeu to avoid delay as it might help.

    <script type="text/javascript" src="//form.jotformeu.com/jsform/21832436609354"></script>

    to

    <script type="text/javascript" src="//www.jotformeu.com/jsform/21832436609354"></script>


    Thanks!