PDF Editor: Fillable Form and Online Form do not match.

  • betty
    Asked on January 24, 2019 at 3:08 AM

    Fillable Form and Online Form do not match.

    When a field is added at the beginning of the fillable form, the newly added field appears end of the online form after the submit button:

    1548660399dontmatch Screenshot 10

    The user wants synchronization of online and fillable forms to be improved.

  • derya JotForm Developer
    Replied on February 11, 2019 at 5:49 AM

    Hi Betty,

    We enforce synchronization for the question add/ remove cases between fillable and online forms. However, this is not the case for question ordering, that is, after creating the fillable version of the online form, changing the order in PDF Editor does not affect the orders in online form and vice versa.

    We made a long discussion on this topic with Mustafa and UXR Team, and there are conflicting opinions on the subject. We decided to conduct a user research to see how many of our users collecting data from both regular and online forms, and also to see how many of them expect both forms to be synchronized totally.

    We will make an implementation after getting the results of user research. For now, you can inform the user that we do not maintain the order between two forms. I will update the ticket as a feature request.

    Thank you for reporting

  • betty
    Replied on February 12, 2019 at 2:44 AM

    Hi Derya,

    Thanks for the information. I will inform the user.