Google drive integration has stopped working

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    lacaea
    Asked on January 24, 2019 at 07:38 AM

    Hello good day

    A few days ago that my Jotform forms are not downloaded in the google folder that were downloaded before. How can I do so that the forms are downloaded again in the folder where they were previously downloaded? Thank you.



    This is a re-post of a comment on How to Integrate a Form with Google Drive

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    lacaea
    Answered on January 24, 2019 at 08:20 AM

    thank you, but I followed the steps indicated there, and all it does is create a new folder, however, what I want is to download the forms again in the folder that is already created, since one day for another they have stopped downloading the forms in the folder created for that purpose, I do not know if I'm doing something wrong with those indicated. Can it be due to a synchronization problem? Thank you.

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    Richie_P
    Answered on January 24, 2019 at 10:11 AM

    You may try to edit the submissions that was not reflected in your Google Drive.

    Guide:https://www.jotform.com/help/325-How-to-Edit-Submissions-Made-on-Your-Forms

    Please give it a try and let us know how it goes.

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    lacaea
    Answered on January 25, 2019 at 05:00 AM

    Hello again I do not know if I explained myself well the other time. My problem is that in his day I created in google drive a folder where the forms that people sent by mail were downloaded (there they downloaded their personal data and their file with the work to be done). For a while when people have sent their forms by mail, they are no longer automatically downloaded to the folder created for that purpose, and what I want is that when they send us the forms they are downloaded again in the folder that was created in their day . I followed the steps you indicated in How to Integrate to Form with Google Drive and what it does is create another folder, and what I want is to be downloaded again in the folder already created.

    Thank you.

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    Nik_C
    Answered on January 25, 2019 at 05:11 AM

    You should be able to integrate your Google Drive with the same folder as before, just make sure to enter the same folder name:

    15484110982019-01-25_11-10-04.png

    Please let us know if you experience any further issues.

    Thank you!