AusomeAnswered on January 24, 2019 10:19 AM
I have followed all these steps and I continue to have duplicate contacts in Salesforce with every Jotform entry. Please advise.
David JotForm Support ManagerAnswered on January 24, 2019 12:25 PM
What is the form in question? Please share a screenshot to illustrate how your fields have been matched: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum, so we can report this to our back-end team.
AusomeAnswered on January 24, 2019 01:21 PM
Every one of our forms are effected. We integrate all of our forms with Sales force, and we end up with duplications with every submission regardless of the form. Here is an example of the integration settings for one of our forms:
Girish JotForm SupportAnswered on January 24, 2019 03:33 PM
As you have said that you get duplications with every submission, could you provide a screenshot of the duplicate error that is throwing up? As an example, you could provide the error that is being shown for the sample form that you have mentioned above. I presume that the name and email fields are being duplicated, right?
AusomeAnswered on January 24, 2019 03:47 PM
There is no error message. The system does not seem to be following Salesforce's duplicate rules and instead just makes multiple copies of the same contact anytime the person fills out a new Jotform. For example, if I filled out 10 different forms, I will show up as 10 different contacts in salesforce because the system just makes a new contact every time instead of updating the existing one.
David JotForm Support ManagerAnswered on January 24, 2019 05:46 PM
I have reported this to our back-end team. You will be updated via this thread.
AusomeAnswered on February 05, 2019 02:08 PM
Just wondering if there are any updates on my issue with the Salesforce duplication?
Girish JotForm SupportAnswered on February 05, 2019 03:26 PM
We would like to notify you that the issue is being worked upon by our backend team and the priority of the issue is set as "Important".
Please be assured that you will be posted on any updates received via this thread.
Thank you for your patience.
AusomeAnswered on August 16, 2022 09:44 AM
Hello, we are still having issues with duplicates being added to Salesforce, as well as submissions not being sent to Salesforce at all.
Raymond JotForm SupportAnswered on August 16, 2022 10:02 AM
Unfortunately, I don’t have an update yet. I know that it’s taking some time to resolve and that is very stressful. I’ve marked this as a Priority and reached out to our Developer Team again.
In the meantime, have you tried removing the integration from your form and adding it back again?
We’ll let you know as soon as there is an update. Thanks for your patience and understanding.